the designer
main achievements
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applied design research and service design tools in order to create a feasible mobility concept providing opportunities in a fast-paced environment.
design research
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applied ethnography in conducting interviews and street observations for the acquisition of contextual key findings resulting in a broader understanding of the actual mobility situation in barcelona.
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conducted desk-based research by filtering 700 weak signals to provide internationally inspired insights. developed relevant key findings to create a justified trends forecast to outline business opportunities.
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Interviewed relevant tastemakers and professionals in order to gain a deeper understanding and various opinions in regard to the client brief.
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drafted possible customer experience concepts by finding common aspects within desk-based research, street findings and tastemaker interviews.
service design
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Utilized valuable ethnographical insights by creating personas and scenarios building the base for the service concept.
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Linked customer experience concepts to a significant value proposition and developed a feasible business model by creating service blueprints and stakeholder maps. Specified service by designing customer journeys and identifying service evidences.
barcelona, spain
design manager
(design management student at ied)
jan 2013 - jul 2013
responsible to deploy user-centred design (ucd) innovation, project management, strategic planning and core business management principles in order to guarantee a smooth fit into the business environment and maximize their contribution. the client brief, in cooperation with ied: “identify mobility opportunities in barcelona.”
creafutur, www.creafutur.com in cooperation with
ied barcelona, www.ied.edu
the private foundation, promoted by the government of catalonia and esade aims to identify future business opportunities by analysing the behaviour patterns presented in consumers and forecasts of how they will evolve in future.
main achievements
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improved customer support and cooperation with partner companies by providing opportune assistance in four languages: english, german, italian and spanish.
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resolved client problems and enriched customer experience (cx) by being attentive to addressed issues and focusing on end-to-end processes in product development.
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fostered a positive and fruitful work environment by being an exerted team player.
vilnius, lithuania
tourism manager
jan 2012 - nov 2012
engaged in providing customer support to realize, amend and cancel hotel reservations. quickly develop rapport with a wide range of personalities, cultural and linguistic backgrounds. maintaining accurate client reservation records, keeping stakeholders informed and handle payment operations.
navelar, www.navelar.de
the company operates the on-line portals clever-hotels.com and kernave-travel.de. first is specialized in worldwide hotel reservations and second is dedicated to the baltics, providing a large selection of private accommodation.
main achievements
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led desk-based design and style research, and encouraged ethnographic observations in order to gain valuable user centred insights. applied ethnography in field research achieved a high level of user-centred design (ucd).
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sketched and drafted interior and spatial design concepts based on insights provided by ethnography. created presentations showcasing the value of these design concepts, engaging all stakeholders involved.
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integrated european design components, adapted to the local market, as added value into chinese hotel and spa projects. Implemented ucd insights in the following projects: http://cit-d.com/case.asp
shenzhen, china
interior and spational
designer - internship
apr 2011 - aug 2011
involved in the design or renovation of internal spaces, including structural alterations, furnishings, fixtures and fittings, lighting and colour schemes. create designs and conduct feasibility studies for hotel and spa properties. oversees the project implementation.
ruihe interior architecture, www.cit-d.com
the architectural firm based in shenzhen is one of china’s top ten interior design companies providing high-end solutions for hotels, spas and recreational areas. the company maintains cooperations with strategic partners in germany and hong kong.
main achievements
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improved the amount of relevant client data by increasing the number of international market research projects. attended to client claims and enriched overall customer experience (cx).
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fostered a positive and fruitful work environment within the team by being an exerted team player.
vilnius, lithuania
qualitative recruiter
feb 2008 - sep 2008
contacting health care professionals to conduct market research projects, tele-depth, in person depth interviews and pilot interviews. assisting project managers with desk-based research.
world one, www.worldone.com
the company is focused on delivering high quality data for the healthcare industry. world one offices are strategically located around the world to provide clients seamless global data collection with local expertise. the premium panel specifically recruited for healthcare data collection provides both online and offline data collection services in more than 80 countries.
main achievements
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devised and implemented from ground up continuous stock-taking routine. resulting in: an updated warehouse stock and corrected inventory data information. provided an improved procurement status within the company and the internal supply of production material.
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enhanced the warehouse and logistics management, stock reporting and part documentation by providing correct and reliable data for stakeholders in the production line resulting in an upgraded speed of production flow.
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cultivated an internal system of part documentation and storage mode to guarantee traceable part usages.
abu dhabi, united arab emirates
procurement manager
feb 2007 - nov 2007
responsible for the acquisition of goods from internal and external sources at the production plant in abu dhabi. main duty was to run the warehouse and logistics management in order to secure an appropriate internal production workflow, correct stock reporting and traceable part documentation of uav's.
schiebel, www.schiebel.net
the company is based in vienna and was founded as a manufacturer of small electronic components. later the company proceeded with the engineering of mine detectors and helicopter uav's (unmanned aerial vehicles). schiebel has branches in the united states, cambodia and united arab emirates.
main achievements
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guaranteed smooth and problem-free payment operations and provided support to cashiers to solve problems during the payment process by immediately attending to expressed needs.
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focused on resolving client and employee problems by showing empathy for addressed matters. proactive in addressing problems in order to guarantee a high level of customer experience (cx).
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participated in building a part-payment office from the ground up and optimizing processes to increase the speed of part-payment operations.
graz, austria
cashier coordinator
aug 2001 - feb 2007
part-time position to manage and support cashiers, including troubleshooting for occurring interpersonal or technical problems in order to guarantee smooth and continuous payment procedures.
ikea, www.ikea.at
the company designs and sells ready-to-assemble furniture, appliances, and home accessories. the company is the world's largest furniture retailer with currently seven stores in austria.
main achievements
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corrected warehouse stock records of internal and external production material undertaking continuous stock-takings and system updates.
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improved procurement procedures by fostering operational routines guaranteeing smooth production processes. provided smooth flow of operations in purchasing, logistics planning and stock control.
graz, austria
purchasing manager
oct 2005 - feb 2007
responsible for buying and approving the acquisition of goods and services needed by the company. oversee the purchase procedures of materials needed for research, testing and production by maintaining accurate records of in-house and manufacturers’ stocks.
acg identification technologies
the company was an independent component and technology supplier serving the value chain of smart card and rfid-based (radio-frequency identification) systems. the firm had specialized in fixed and handheld readers and became part of the assa abloy group in 2007.
main achievements
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provided support to set up the new office in graz from ground up by acquiring suitable candidates. Increased available, local labour by 75 % and provided required workers for clients on request.
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assisted clients and enriched customer experience (cx) by searching for qualified employees and tightened relationships to several major clients by attending to their needs.
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updated database of available and qualified labour guaranteeing reliable information within the company’s system.
graz, austria
personnel dispatcher
may 2005 - oct 2005
responsible for acquiring candidates and matching them to temporary or permanent positions with client companies. building client relationships in order to gain a better understanding of their recruitment needs and requirements.
dvd employment agency, www.dvd-personal.com
the company specializes in human resources solutions including staffing, recruitment, workforce consulting, outsourcing and career management with currently 8 offices all over austria.
main achievements
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improved the response time to client requests and sped up the execution of orders and call-offs by establishing new communication channels to production and logistics.
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guaranteed smooth internal production flows and reduced number of exw shipments by combining deliveries.
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attended to client issues and upgraded customer experience (cx) by providing attentive support for end-to-end processes.
graz, austria
logistics manager
feb 2004 - may 2005
provide necessary production documentation for ongoing work processes. organise distribution of goods and ensure the right products are delivered on time. Involved in transportation, stock control, warehousing and monitoring the flow of goods.
alfred wall ag, www.wallgroup.com
the company was specialized in packaging solutions for food and tobacco products and became part of the meadwestvaco group.
barcelona, spain
design manager
(design management student at ied)
sep 2013 - dec 2013
in charge of deploying customer experience (cx) innovation in order to support a business model, which is about to grow in the near future. analysis and translation of internal and external cx insights in order to provide a high level of user-centred design (ucd) approaches. guaranteeing a smooth fit into the existing business environment by applying core business management principles along with design thinking techniques.
holaluz.com, www.holaluz.com in cooperation with
ied barcelona, www.ied.edu
the company is an online supplier of green electric energy in spain. In addition holaluz.com aims to create a new customer experience (cx) for the spanish electricity market by providing transparent consumption and billing information, along with contemporary tools and easily accessible customer support. the green electricity is delivered across the country for domestic and corporate customers.
professional experience
diverse and versatile experience in logistics, purchasing and procurement in austria and the united arab emirates. followed by interior design practice in china and lithuania, and completed with industrial placements in the field of design management in spain and germany.
main achievements
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applied ethnographic research and service design tools in order to identify current customers needs, and gain contextual key insights forming the foundation for a broader understanding of the commodity market and its constraints in spain.
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conducted desk-based research and developed a trend report to analyze and forecast current business developments and identify a window of opportunity.
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gained a detailed understanding of the core values of holaluz.com, its business concept and the general electricity market in spain.
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drafted possible customer experience scenarios by unifying all accumulated learnings from conducted research and utilized ethnographic insights by creating personas and scenarios.
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bridged customer experience learnings to current trends and tendencies in barcelona.
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developed an activation campaign to communicate the core values of holaluz.com to a broader public using a unconventional and applealing offline channel.
hamburg, germany
innovation strategist
(internship)
jan 2014 - feb 2014
sturm und drang, www.sturmunddrang.de
the internationally operating research company is specialized in strategic innovation based on sociological signals and phenomena. thereby consumer-oriented insights and trend-based foresights form the foundation for the creation of visionary concepts and strategies of renewal for future markets. sturm und drang aims to combine future intelligence with future thinking, whereby a deep understanding of insights and trends are considered as raw materials for innovation. whenever gaps, white spots or windows of opportunity are identified, sturm und drang creates products, brands, and services that are capable of filling this particular gaps.
hamburg, germany
innovation consultant
mar 2014 - present
indeed innovation, www.indeed-innovation.com
the company orchestrates the development of innovations and designs into a holistic customer experience. the interplay of trend management and user-centred research fosters cutting-edge innovations, which pass into in-house engineering and technically feasible product developments. this holistic approach is accompanied by market implementation strategies and provides clients with future opportunities.
